It is important that you know Eyelash Extensions are an art and therefore take time, love, and care to apply. For this reason we ask for you to come prepared to your lash appointment, the cleaner your lashes are when you arrive the better retention you will have between infills.
• Please arrive eye make up free making sure an oil free substance was used to remove your makeup.
• During your LASH NAP we ask that you turn your phone off or to silent, if you are expecting an important call please let your lash artist know in advance.
• Please avoid intense excersise and drinking caffeine prior to your appointment as this can cause your eyes to be super fluttery and make LASH NAP take longer therefore costing you more.
• For Health and Safety reasons we can not have little ones in our lash studio as your eyes are closed for long periods of time.
By Booking an appointment at Lash Lounge Nelson you agree that If you cancel with less then 24 hours notice you will be charged for your full appointment.
All appointments are non refundable, if you have any issues with your Eyelash Extensions within the first 3 days we will fix it complementary, keep in mind if your eyelash extensions are not clean to begin with this can cause issues with retention, we suggest if you wear heavy makeup or are naturally oily to invest in a lash cleanser before your appointment to help lengthen the life of your extensions.
We don't tolerate NO SHOWS and if you don't show you will be invoiced for the total of your appointment plus a $20 admin fee ontop, this invoice will be given a net 7 days to be paid and if it isn't paid we will pass it on to a debt collection agency.
Eyelash Extensions appointment are super hard to fill last minute as we dedicate a lot of time so we can give you the best result, we ask that you respect our Business policies so we can continue running a Business that we love.